Know Before You Go

Appointments

Being on time for your appointment is greatly appreciated so that you may receive your full service and so that our other guests are not inconvenienced.  Please arrive 15 minutes in advance of your appointment.  To allow time to change into a robe and to relax prior to your service 15-30 minutes is suggested if you are having a facial or body treatment in the spa. 

Cancellations

A credit card is required to hold appointments when booked.

1.    For two or more hours with the same technician.
2.    For a group of three or more guests.
3.    For appointments reserved online.

To avoid a cancellation fee, appointments must be cancelled at least one day in advance. Your card will be charged 50% of the service price for a same day cancellation and 100% of the service price for a missed appointment without cancellation.  To cancel or change your appointment, please call 847.202.1900.

Pricing

Mario Tricoci Hair Salons & Day Spas reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met.  If you have any questions, please ask your Guest Service Representative when you book your appointment.

Gratuities

Tipping is left to the discretion of our guests.  Gift Certificates do not include gratuity unless noted otherwise. 


Method of Payment
We accept all major credit cards, debit cards, Mario Tricoci Gift Certificates and Gift Cards, business and personal checks, and cash.  No starter checks accepted.  For all other tenders please call 847.202.1900 for clarification.

Services to Minors

The Salon and Spa is an adult oriented atmosphere; therefore we are not able to accept appointments for children under the age of 16 years, unless accompanied by a parent.   Children under the age of 18 are not allowed in the spa unless they are receiving services.  Children under the age of 18 may need a signed waiver and/or accompaniment by a parent or adult guardian for services.  Please note: Online bookings cannot be made by or for persons under 18 years of age.  Please call 847.202.1900.  To view our full policy please click here.  To download our Minor’s Waiver please click here.

For Your Comfort in the Spa

We request that you disclose any medical conditions and/or prescription medications as some services may be contraindicated.  Please advise our professional staff of any allergies or sensitivities or if you are pregnant. 

Please feel free to request a male or female massage therapist.  Our massage therapists are highly trained to be sensitive to your comfort and modesty at all times.

For the comfort of all of our guests, all Mario Tricoci Hair Salons & Day Spas are smoke-free environments.  This includes electronic cigarettes and vaporizes.

So guests may fully enjoy their spa experience, and as a courtesy to all, we have a “NO CELL PHONE POLICY” along with our “NO CHILDREN UNDER 12 IN OUR SPA.”

Robes and slippers are provided for your comfort.  For the protection of your clothing, we ask that you wear the robe that is provided.  

For your relaxation and convenience your treatment may require the removal of jewelry.  We regret that we cannot be responsible for the loss or damage of personal articles.  Our spas offer lockers to use for your personal belongings, however we recommend that you leave your valuables at home.  

Select services are not available to book online, please contact 847.202.1900.  To secure your appointment, we will request a credit card or gift certificate number, however you can pay for your services on the day of your appointment with cash, check, credit card or gift certificate.  An online account is required to book an appointment. 
Click here to create your account. 

Please note: Online bookings cannot be made by or for persons under 18 years of age.  Please call 847.202.1900.  We do not perform any massage or body treatments during the first trimester of pregnancy.