Culture & Values
Act with integrity & show respect: Earn respect by giving it. Assume positive intent. Speak positively about others. You are only as good as your work- so deliver on it. You need to act like a leader to be a leader.
Simplicity: Keep things simple. Stop processes that slow us down or don't add value. Prize results over form. Remove barriers to success... no bureaucracy. No red tape!
Focus on the Customer: Excite & delight our guests everyday. Listen to what they are saying. Protect the interest and experience of our guests. Create a memorable experience for each guest.
No shortcuts: Don't compromise excellence for speed or short terms gains. It simply is not worth it. Hard work pays off. Think sustainable growth.
Do one thing & be fabulous at it: Be the leader & expert through socialization.
...And have a great time doing it: Absolutely love what you do- period. Postive energy & momentum are contagious. WOW!
Learn: Continue to teach & reinvent yourself with new skills. Teach. Learn from others. Grow from your mistakes. Don't stand still. Create - Innovate - Share.
Work together & win as a team: No one wins alone. The team is stronger than any one person. Help others be their best. Contribute ideas as everyone helps in creating the winning formula.
Work hard, play hard: Win. Be relentless in your pursuit of excellence. Acheive results & celebrate. Reward performance. Great is just not good enough. Winning means sometimes having to take risks.
Be accountable: Take responsibilities for your actions and results. Absolutely no excuses. Don't place blame- just get it done!