Spa Policy - Mario Tricoci
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Spa Policy

Appointments

Being on time for your appointment is greatly appreciated so that you may receive your full service and that our other guests are not inconvenienced. Please arrive 15 minutes in advance of your appointment, to allow time to change into a robe and to relax prior to your service. 15-30 minutes is suggested for facial or body treatment in the spa.

Cancellations

To avoid a cancellation fee, appointments must be cancelled at least 24 hours in advance. Your card will be charged 50% of the service price for a same day cancellation; 100% of the service price for a missed appointment without cancellation.  To cancel or change your appointment, please call 847.202.1900.

Pricing

Mario Tricoci Hair Salons & Day Spas reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. If you have any questions, please ask your Guest Service Representative when you book your appointment.

Gratuities

Tipping is left to the discretion of our guests.

Method of Payment
We accept all major credit cards, debit cards, Mario Tricoci Gift Cards, business and personal checks and cash. No starter checks accepted. For clarification on all other tenders please call 847.202.1900 for clarification.

Services to Minors

The Salon and Spa is an adult oriented atmosphere; we do not accept appointments for children under the age of 16 years unless accompanied by a parent. Children under the age of 18 are not allowed in the spa unless they are receiving services. Children under the age of 18 may need a signed waiver and/or be accompaniment by a parent or adult guardian to receive services. Please note: Online bookings cannot be made by or for persons under 18 years of age. For more specific information, please call 847.202.1900. Download our Minor’s Waiver here.

For Your Comfort in the Spa

We request that you disclose any medical conditions and/or prescription medications as some services may be contraindicated. Please advise our professional staff of any allergies or sensitivities or if you are pregnant. Please note: We do not perform any massage or body treatments during the first trimester of pregnancy. After the first trimester doctor’s approval is recommended but not required.

Please feel free to request a male or female massage therapist. Our massage therapists are highly trained to be sensitive to your comfort and modesty at all times.

For the comfort of all of our guests, all Mario Tricoci Hair Salons & Day Spas are smoke-free environments. This includes electronic cigarettes and vaporizers.

So guests may fully enjoy their spa experience, and as a courtesy to all, we have a no cell phone policy and do not allow children under 12 in our spa.

Robes and slippers are provided for your comfort.  For the protection of your clothing, we ask that you wear the robe that is provided.

For your comfort and convenience your treatment may require the removal of jewelry. Our spas offer lockers to use for your clothes and personal belongings, however we recommend that you leave your valuables at home as we cannot be responsible for the loss or damage of personal articles

Select services are not available for booking online, please contact 847.202.1900.  To secure your appointment we will request a credit card, however you may pay for your services on the day of your appointment with cash, check, credit card or gift card.  An online account is required to book an appointment.

 

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